FREQUENTLY ASKED QUESTIONS
Yes. We photograph our pieces in natural/neutral light to reflect true color and finish. Because each piece is hand‑finished—and some styles use natural stones/pearls—minor variations in texture, grain, or hue may occur. Screen settings can also affect color. If something isn’t what you expected, please contact us and we’ll help with an exchange or return within our policy.
Your receipt is emailed automatically after checkout. You can also find it under My Account > Orders. Checked out as a guest? Use our Order Lookup with your email and order number, or contact us and we’ll resend it.
- Eligibility: Unworn items in original packaging within [30] days of delivery. For hygiene/custom reasons, [earrings, engraved or custom pieces, final‑sale items] are non‑returnable unless defective.
- Start a return: Visit our Returns Portal or email us with your order number and reason.
- Shipping: For domestic returns, we [provide a prepaid label / deduct a flat fee of $10 from your refund]. International returns are [customer-paid].
- Refund timing: Once received and inspected, refunds are issued to the original payment method within [5–10] business days.
Many of our core styles are restocked regularly. Limited editions or seasonal pieces may not return. Click “Notify Me” on the product page to get an email when your size/style is back, or contact us for an ETA.
We currently ship to the U.S. and selected international destinations. Available countries, rates, and delivery times are shown at checkout. International orders may be subject to duties/taxes [calculated at checkout / collected upon delivery depending on destination]. If your country isn’t listed, contact us and we’ll try to help.